Which of the following is an example of listening actively?
A.) Encoding
B.) Decoding
C.) Acknowledging
D.) Sending a Message
Question provided by The PM Exam Simulator: www.pm-exam-simulator.com
Answer & Explanation
Correct Answer: C)
Encoding and Decoding are related to transmitting and receiving information and not to active listening. The speaker is sending the message and the listener is receiving it. Listening actively relates to taking a received message and acknowledging, clarifying and confirming understanding and removal of barriers that adversely affect understanding the message that is sent.
Reference: PMBOK Guide 5th Edition, pages 299
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